SECTION 1. TERMS OF SERVICE
We do take our customers privacy very seriously. As you browse our site, it automatically collects certain information about your device like your web browser, IP adress or certain cookies, all these are called device information. Following all the domestic and international laws and regulations, we aim to fully protect all information content of each individual using our services. All our payment systems adhere to the standards set by PCI-DSS you can read more about in the Payment paragraph.
SECTION 2. COLLECTION OF YOUR PERSONAL INFORMATION
We use the Order Information that we gather generally to fulfill any orders placed through the Site (including processing your payment information, shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Device information is collected using the following:
- Cookies - to assist in the use of our website. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier to help the website interact more successfully with your device. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- Log Files- which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through our site, we collect certain “Order Information” which includes your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.
SECTION 3. SHARING YOUR PERSONAL INFORMATION
We use Shopify platform to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
In some circumstance we may disclose your personal information if we are required by law to do so.
SECTION 4. BEHAVIOURAL ADVERTISING
We are making the most out of our services to provide you the best products you may need. Therefore we might use your Personal Information to provide you with advertisements we believe may be of interest to you.
SECTION 5. PAYMENTAll prices are in AU dollars. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 6. SHIPPING
Shipping is Free for All Australian and US customers and is provided by DHL Express Services. All other countries will be charged a flat fee of $15 AU dollars. We will provide you with the tracking number as soon as the order is posted ( usually within 24 - 48 hours). We are always striving to provide you the fastest shipping options and shortest handling time however we cannot take any responsibility for the couriers delays that can sometimes occur during high peak times like Christmas.
SECTION 7. RETURNS ND EXCHANGE
We always aim to offer you the best possible service however please bear in mind that due to its handmade nature each bag can slightly differ in shade, size or strap fixtures. Because of the handmade nature and a long process of creation ( one bag takes around three weeks to make and dry before it’s ready for you! ) please note we do not offer money refunds however we are happy to offer an exchange if the product doesn’t fulfill your expectations.
If you are unsatisfied with the product please send a short email stating the reason to firstname.lastname@example.org or through our website contact form. This has to be done within 7 days of purchase. You will be required to cover both shipment costs in that instance.